The software-as-a-service model—better known as SaaS—combines technology tools with the support necessary for customers to use them effectively. As an SaaS company, Arcoro is equally focused on software and service, and that’s why Customer Service Week is an important week on our company calendar. When our knowledgeable customer service representative support our software users, customers have a better understanding of how to use technology to solve their biggest HR issues.
What is National Customer Service Week?
Customer Service Week is an acknowledgement and celebration of the importance of customer service and of the people who serve and support customers across all industries on a daily basis. In 1992, the US Congress proclaimed Customer Service Week a nationally recognized event, celebrated each year during the first full week in October.
Arcoro Understands Customers Deserve Great Service
Arcoro works with thousands of customers including construction, contractors, field service companies, municipalities and manufacturers, all who want to improve efficiencies, limit risk and build and enable high-performing teams. They’ve recognized the need to leverage technology for HR and workforce management but may not be technology experts and may also be wearing multiple hats at work. That’s why solid support and service is so vital. As leaders in HR tech for these industries, Arcoro is keenly aware that helping customers use the software platform is key to their success.
Arcoro has been honored for customer service and customers have consistently ranked our products with high marks based on their user experience. In the last year, Arcoro was included in The Software Report’s Top 25 Software Companies of 2024 for innovative solutions, exceptional user experience and significant impact on HR processes. Arcoro also earned 2024 Top Rated Awards from Trust Radius for excellence in multiple categories based on customer feedback. Arcoro has won several other awards for our innovative products.
But resting on past accomplishments isn’t Arcoro’s style, especially when it comes to the customer experience and day-to-day support. That’s why in August we added our first Chief Customer Officer, Megan Stillerman, to our executive team.
Megan oversees the entire customer experience lifecycle, from initial acquisition through long-term retention and growth. She’s responsible for driving customer-centric strategies, ensuring that Arcoro’s products and services meet the evolving needs of HR professionals and organizations.
Megan leads a dedicated, experienced and knowledgeable team that is committed to understanding the needs of our customers and their business challenges so we can help drive meaningful solutions.
This Customer Service Week we’re redoubling and reaffirming our focus and efforts on the customer experience lifecycle with the goal of being a strong and impactful partner and advisor for the customers that trust us to support their business goals.
If you’re struggling to hire more workers, effectively manage the ones you have or are simply tired of spending so much time on manual, outdated processes, reach out to Arcoro and our specialists can provide great customer service to help you find the right solutions for your particular needs.
